Primary Transport Account Development Manager

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

Why Ocado?

At Ocado Logistics, your well-being is our priority. We are committed to nurturing your holistic development and ensuring your journey with us is fulfilling. Our comprehensive benefits package includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts. We understand the importance of financial security in providing stability and peace of mind. Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

About us:

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.

About the role:  

This role is Hybrid and based at our Head Office in Hatfield Herts

The Primary Transport Account Development Manager is responsible for managing key relationships with hauliers and suppliers on the Ocado Primary Network (OPN) to ensure on-time and in-full delivery of products while maintaining high service levels. This role supports the development and efficiency of the OPN by collaborating with partners to manage the movement of stock, and resolving daily inquiries. Additionally, the role involves driving network improvements to streamline transport, reduce costs, and enhance service capabilities. Ideal candidates will have experience in FMCG transport operations and possess strong relationship management, communication, and organisational skills.

You will be:

This role involves overseeing Third Party Logistics (3PL) performance management, ensuring compliance with contractual agreements and Service Level Agreements (SLAs) and leading regular reviews to drive continuous improvement. The position emphasises building strong relationships with stakeholders to maintain operational efficiency and support business growth while achieving industry-leading KPIs. Responsibilities include managing large-scale transport operations, project planning, and supporting new business leads from quote through to Go-Live. Additionally, the role focuses on tracking KPIs, cost management, and enhancing supply chain activities through collaboration, strategic planning, and stakeholder engagement, with opportunities for skill development in project and people management.

About you:

The ideal candidate has experience in a Primary Network role or similar within a retailer, supplier, or fast-paced FMCG transport operation. A self-starter with strong relationship management, communication, and organisational skills, they should also demonstrate high accuracy and motivation. A degree or formal supply chain qualification is preferred, and a driving licence is beneficial due to required travel. Key competencies include problem-solving, communication, attention to detail, adaptability, analytical thinking, and business awareness, along with a focus on customer service, stakeholder influence, and continuous improvement. You must have strong numeracy skills and a solid understanding of Excel and Google Suite at an intermediate level.

What we offer you:

Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our offerings:

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
• Shuttle Services: Convenient free shuttle buses connect you to work.
• Share Schemes: Join exciting share plans to participate in our success.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: We offer Income Protection and Life Assurance for financial security.

We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.

We’re in it together, we are proud of what we do, we can be even better.

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