Service Desk Specialist
Tokyo, Japan
At Ocado Client Services we are responsible for providing the aftercare support of Ocado's
innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our
major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure
solutions, running highly efficient warehouse operations for the single pick of products, together
with the entire end-to-end proprietary software applications and advanced robotics required to
operate a world-class online grocery business.
We are looking for a Service Desk Specialist who will be responsible for providing first-line single
point of contact supporting our ever-growing Ocado Group customers. You are expected to support
the restoration of our technology services. This is a fast-paced shift-based role in our Service
Assurance Operations Center.
We operate 24/7 x 365 globally, and this role will be part of the team in Asia Pacific and will require
working in a day shift pattern including weekends.
About Ocado Group
When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!
Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.
Changing the way the world shops, for good.