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Ocado Careers

Technical Writer

Kraków, Poland

The Technical Writer will be part of a technical communications team and will work alongside one or more development teams to provide all content related to the development, release and use of products and features. This ranges from writing help instructions, through to writing UI text and messages, release notes, API and data feed reference material, and preparing any other documentation or content needed for usage and training

Key Customers/Stakeholders

  • Technical Communications Team Lead
  • Product Managers
  • Engineering Team Leads
  • UX Designers
  • Training Managers

Roles & Responsibilities 

As a Technical Writer you’ll be responsible for the delivery of all written content relating to the development and release of certain products or features for Ocado Smart Platform (OSP).

Working in the Logistics and Delivery team, you’ll work on providing documentation for our Last Mile solutions, taking a high-level view of the full end-to-end narrative, as well as working with individual teams to produce documentation and UI text for their applications.

When working with teams, you’ll be involved in the development of new features and functionality from conception through to release.
This involves working on operational apps, business-facing web apps, as well as APIs.

All the features we develop must have approved text and user documentation in order for them to be released, so this role is essential in helping us continuously deploy new functionality. For technical features, such as APIs and data feeds, this includes ensuring consistent naming of data fields and attributes, as well as full reference material.

Aside from working directly with development teams, you’ll be a member of a wider Technical Communications unit covering different aspects of our platform.

As a Technical Writer you will:

  • Produce clear, easy-to-read, and consistent documentation and supporting content, for end-user systems, apps, APIs and data feeds
  • Write concise, usable UI text in accordance with the UI style guide, and ensure consistent attribute naming for technical features.
  • Become a subject matter expert for the applications and features you support.
  • Work closely with Product Managers, UX Designers, Engineers, and other Technical Writers.
  • Understand the needs of Training Managers responsible for training clients in the use of our software, to ensure help content supports and complements their efforts.
  • Produce consistent screenshots and other visualisations or media when required, such as videos.

We’re looking for someone who has strong technical writing experience and is a content enthusiast - who knows the impact well-written content can have.

Supporting content is a key deliverable within our solutions, so you’ll be someone who is keen to really understand how things work, so you can answer the questions our audiences may ask - before they ask them.

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job. 

Knowledge, Skills and Experience

Essential

  • Proven technical writing experience for software, such as help instructions, user guides, release notes, and tutorials, according to accepted industry standards.
  • Proven experience in writing for user interfaces, and to be able to demonstrate what makes effective UI writing and what doesn’t.
  • Ability to understand the different needs of different audiences, and to be able to adjust the approach accordingly.
  • Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide.
  • Proven experience of working directly with development teams.
  • Proven ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an end-user.
  • Ability to work independently to tight deadlines, across multiple projects simultaneously.
  • Language: English (C1), Polish (B2).

Desirable

  • Writing for internationalisation - and working with software and content that is delivered in multiple languages.
  • Using static site generators such as Jekyll, and writing in Markdown.
  • Using Git, or other version control systems.
  • Working in an Agile environment

Benefits

  • Permanent Contract
  • Multi-Sport Card
  • Medical Insurance
  • Life assurance
  • Lunch Vouchers
  • Training and Development opportunities

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, color, nationality, ethnic or national origin, religion, age, disability or union membership status.

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About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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