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Ocado Careers

UX Researcher

Kraków, Poland

Welcome to Ocado Technology. We build the Ocado Smart Platform (OSP), an end-to-end suite of ecommerce, fulfilment, and logistics solutions for grocery retailers. With clients in over 10 countries (and counting) our 80+ strong UX team solves complex challenges for users around the world. Our impact is global and our mission is simple: changing how the world shops.


A critical and central component to OSP is an Order Management System. Our mission is to enable our partners to use all capabilities of their network to extend reach to new customers and provide the best offering to new customers, which requires a variety of tooling to support activities. These include products that support connecting sites to create optimal networks, monitoring customer orders and shipments, managing critical data and the movement of assets.


As a Mid level UX Researcher, you will have the opportunity to identify the goals, needs and challenges of our partners' to help shape the future of our products.



  • Collaborate with UX manager, UX designer and product managers to establish research priorities
  • Work with senior researcher to build partnerships with our clients and secure access to users
  • Work with cross functional teams including product management, UX designers and data analysts
  • Evangelise UX research best practices and processes within the department and work with the senior researcher to drive continuous improvements
  • Be an advocate for our users
  • Plan, conduct and analyse user research studies to gain deep insights into user behaviours, needs, and motivations and communicate insights with others to ensure our findings are understood
  • Manage, track and deliver on commitment timelines
  • Utilise a variety of research methods and effectively run mixed method projects to gather quality insights.
  • Gain domain knowledge and accurately explain the reasons behind user behaviour to articulate root cause of why things are happening
  • Use a variety of documentation skills such as journey mapping, executive summaries, service design maps to communicate insights and share with key stakeholders, senior leadership, product teams, solutions and UX team
  • Support designers and product managers in validating solutions
  • Support activities that make Ocado a great place to work including training, mentoring and  internal tooling.


About you:

  • You are excellent at identifying and executing the most suitable research methodology for the given problem space
  • You build strong relationships and have experience working with cross functional teams of designers and product managers and get them involved to support studies.
  • You are a great storyteller and can create and share research outcomes in a compelling way
  • You are very organised in your research practices


Our behaviours:

Trust: Foster an inclusive and transparent environment across the organisation

Collaboration: Bring people together from across the organisation and cultivate shared vision and goals

Autonomy: Innovate proactively in the organisation and champion flexibility by building a culture where everyone is heard.

Learn fast: Inspire others by sharing experiments and adapting based on insights


What we offer you:

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

  • Permanent Contract
  • Multi-Sport Card
  • Medical Insurance
  • Life assurance
  • Lunch Vouchers
  • 30 days “Work for anywhere in the world” policy 
  • Training and Development opportunities

If you think you have what it takes to make a difference, please submit your application below.


About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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