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Ocado Careers

Senior Technical Writer

Hatfield, UK

Senior Technical Writer | Hatfield | Hybrid (2 days office) 

About us

Ocado Group’s mission is to transform online grocery through cutting-edge technology and automation. Our pioneering Ocado Smart Platfom (OSP), which combines our proprietary end-to-end software systems with our physical fulfilment assets, offers grocery retailers a faster, more flexible, cost-efficient and low-risk way to develop an online grocery business. We currently have partnerships in place with M&S (UK), Groupe Casino (France), Sobeys (Canada), ICA Gruppen (Sweden), Kroger (US), Coles Supermarkets (Australia) and Aeon (Japan) - with plans for future growth. Within Ocado Group sits Technology Operations, whose mission is ‘to orchestrate the implementation and ongoing operation of Ocado’s platforms globally’ In Technology Operations, there is a requirement to regularly optimise processes and procedures, to ensure we are able to adapt to the requirements of the business.


About the role



The Senior Technical Writer manages the documentation required to support a defined product area within our platform. They’ll be a subject matter expert for the area, and will ensure all documentation is delivered on time to meet the commitments of the business stream as part of the development cycles.

They’re responsible for ensuring content meets the agreed standards, peer reviews, taking wider editorial responsibility for the content delivered within the product area, and understanding the information needs of both our audiences and our own business.


What you will do 


We’re looking to hire a Senior Technical Writer to work as part of a growing technical communications function within our Fulfilment business stream, which develops the software and systems that run our in-store fulfilment and warehouse solutions used by businesses across the globe.


The Senior Technical Writer will work alongside other technical writers within the stream and be responsible for providing high-quality documentation to support a number of engineering teams in a defined product area.


That documentation includes software user guides, feature guides, setup and configuration guides, operating guides, and release notes, as well as developer documentation, such as API or data feed references, when required.


As Senior Technical Writer you’ll become a subject matter expert for your product area. You’ll identify the narrative that accompanies the product area and that helps different audiences understand what it does and how it works. Following the agreed content strategy, standards and style guidelines, you’ll identify and create all the content that’s required to support the solution, and any new features as they’re developed.


A key aspect of the role is to plan and coordinate the work needed for the product area, recording tasks in Jira, and working with other stakeholders to ensure content needs are captured, and the results are delivered on time.


In addition to content responsibilities, you’ll also record the terminology for the product area, and contribute to UI text within any user interfaces developed - ensuring it is clear, consistent and appropriate for its audience - in line with agreed standards.


This is an exciting role that requires someone who has a high level of relevant experience, and who has a demonstrable understanding of modern approaches to documentation.


Detailed responsibilities are outlined below.


Content management


  • Ensure all content meets agreed standards for style, tone and information architecture, and meets the needs of its audiences.
  • Identify narratives for each product area and use those to explain how it works.
  • Monitor the effectiveness of the content, identify gaps, and seek improvements where necessary.
  • Work collaboratively with stakeholders to ensure relevant work is delivered according to development cycles.
  • Make recommendations to improve the overall content strategy for technical communications supporting our platform development.


Product alignment and contribution


  • Work closely with Product, UX and Engineering teams to ensure deliverables meet the objectives set by the business stream and the wider technical communications strategy.
  • Develop an in-depth view of the products built by the business stream, and how they relate to other platform solutions.
  • Play a key role in developing a platform language for our solution, so that features are named in accordance with the product and communications strategy, and that UI copy is suitable.


Task management


  • Work with stakeholders to ensure all required work for product updates is identified and tracked in JIRA.
  • Attend business stream planning meetings to represent technical communications for the product area.
  • Ensure work is delivery-focused and effort is balanced against product deadlines.

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job. 


We'd love to hear from you if you have: 

  • Exceptional written English.
  • Experience in writing documentation for software, such as help instructions, user guides, release notes, and tutorials, according to accepted modern industry standards.
  • Outstanding attention to detail.
  • Experience in working in an agile and continuous deployment development environment.
  • Experience in writing for translation.
  • Experience in defining or contributing to technical writing processes and style guides.
  • Experience in content structure and strategy.
  • Experience in SME and stakeholder management.
  • Experience in managing tasks in JIRA.
  • Excellent communication skills, to people of all levels.
  • Good organisation and prioritisation skills.


Bonus points if you also have...

  • Experience of creating content following a ‘docs as code’ approach.
  • Experience of DITA.
  • Experience in writing API documentation and references.
  • Using static site generators such as Jekyll, and writing in Markdown.
  • Using Git, or other version control systems.
  • Working with distributed teams across multiple locations.


What we offer 

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

  • A Work from Home policy that sees you in the office typically 40% of your time. 
  • 30 days ‘working from anywhere’ policy 
  • Wellbeing support through Apps and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Share save and Buy as You Earn share schemes
  • 15% discount on and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.


Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. 

If you have any support or access requirements, we encourage you to advise us at the time of application.


We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover costs relating to the Certificate of Sponsorship and the Immigration Skills Charge only. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.


Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements. Please assume you have been unsuccessful if you haven’t heard from us within 4 weeks.




About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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