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Ocado Careers

Zoom Excellence Manager

Hatfield, UK


Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

We are excited to announce that we have a fantastic Zoom Excellence Manager position available within our Ocado Logistics Zoom Operation. If you are a experienced manager with a proven track record in operations management, a commitment to advancing operational excellence, and a forward-thinking strategic mind eager to progress your career then the Zoom Excellence Manager position could be right for you!

Why Ocado?
We've got you covered! Embark on a journey of well-being and fulfilment at Ocado Logistics! We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

About us:
At the centre of our UK business, Ocado Logistics is a network of high-tech, fast-paced warehouses, spokes and offices across the country. Our people are at the heart of this, and are devoted to providing a first class service centred entirely around our customers, ensuring they receive the best possible shopping experience. Together we maximise the value of our employees and drive business results. Ocado Logistics is dedicated and focused on best serving the needs and spirit of our people.

About the role:
The operations performance team is responsible for supporting the operations team working closely with them to improve the performance and efficiency of the Zoom by Ocado operation. The Excellence Manager sits within the Operations Performance team and will own the improvements roadmap across both last mile and warehouse for Zoom and drive efficiencies across all 5 pillars. This role will also project manage the operational site set up of any new Zoom by Ocado warehouse.

The typical working schedule is 40 hours spread across 5 days from Monday to Friday. This position is a hybrid role, requiring travel to both our Head Office and Zoom Sites.

You will be:
The Zoom Excellence Manager will use data analytics to identify areas of improvement within both warehouse and last-mile operations. Creating a comprehensive roadmap of improvements, and categorising them into short-term enhancements and longer-term strategic or structural changes is a pivotal part of the role. Furthermore, they are responsible for justifying proposed improvements by assessing their impact on operating budgets and assessing the cost versus benefit. Assuming responsibility for improvement projects stands as a pivotal facet of this role, as the Zoom Excellence Manager is tasked with meticulously defining project timelines, pinpointing essential resources, and generating all relevant documentation encompassing project charters and business cases. The responsibilities extend to efficiently managing projects within budget constraints, keeping stakeholders informed and ensuring timely delivery of projects while also providing detailed reports on outcomes compared to initial expectations will be a responsibility.

In addition to implementing changes, the Zoom Excellence Manager will provide ongoing support to ensure adherence to new processes, well-understood, and on-ground teams are effectively trained. Moreover, they will establish stage gate and auditing checks to monitor compliance and drive engagement with changes, ensuring their effective execution and sustainability over time. Collaborating closely with the platform implementation team to oversee the successful launch of all new Zoom by Ocado sites. The responsibilities include coordinating various facets of the launch process, ensuring a seamless transition and adherence to established standards. This underscores the importance of possessing crucial project management skills for effective execution in this role.

In summary, the ideal candidate for the Zoom Excellence Manager role should possess a well-rounded skill set, combining proficiency in analytics, budgeting, stakeholder management, and project management. This role is pivotal in identifying and implementing improvement opportunities, utilising data-driven insights to enhance both short-term efficiency and long-term strategic changes. If you are ready to take on a challenging and impactful role in shaping the future of our operations, we invite you to apply for the Zoom Excellence Manager position. Join us in driving excellence and innovation in the exciting world of Zoom by Ocado!

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

About you:
The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values.


  • Proficient in handling large datasets to identify improvement areas through data analysis.
  • Demonstrated clear and concise communication skills in various formats such as presentations, memos, and white papers.
  • Experience collaborating with stakeholders at all organizational levels.
  • Familiarity with budgeting processes and conducting cost-benefit analyses.
  • Previous experience in Project Management or continuous improvement initiatives.

Preferred (in addition to minimum)

  • Proven track record of suggesting improvements through data analysis.
  • Ability to break down complex problems into their component parts.
  • Demonstrated effectiveness in persuading stakeholders about the efficacy of improvement projects.
  • 3-4 years of experience in managing projects or leading continuous improvement initiatives.

What we offer you:
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

  • Wellbeing support through Apps and an Employee Assistance Programme

  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)

  • Pension scheme (various options available including employer contribution matching up to 7%)

  • Private Medical Insurance

  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete) 

  • Train Ticket loan (interest-free)

  • Cycle to Work Scheme

  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 

  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices

  • Opportunity to participate in Sharesave and Buy as You Earn share schemes

  • 15% discount on and free delivery for all employees

  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We’re in it together, we are proud of what we do, we can be even better

Closing date: Midnight February 22nd 2024 - Due to the fast paced nature of our business, this vacancy may close sooner.


About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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