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Ocado Careers

Engineering Team Manager

Pleasant Prairie, US

About us

Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, we also operate our own grocery and general merchandise retail businesses under We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million dollar Customer Fulfillment Centers (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery via our local partner Kroger.

What You Will Do

The Engineering Team Manager will report directly to the Engineering Operations Manager, with a dotted line to the Senior Engineering Operations Manager. The Engineering Team Manager will manage the engineering shift activities for one of the four shifts for a 24/7 operations. The positions will be located at the Customer Fulfillment Center working closely with Inbound, Outbound, and other support teams to optimize the availability and performance of the facility, and its MHE automation. The primary focus is to achieve the safest working environment and most efficient operation; a balance between the lowest cost and the highest uptime.


Key Focus Areas:

  • Create and promote a safe work culture by being a champion of safe work practices. 
  • Monitor and report daily engineering KPIs, including fault reduction and elimination 
  • Performance management, development and training of the team; daily direct personnel management responsibility
  • Lead a proactive customer focused culture
  • Drive and support change initiatives for MHE equipment and process improvement
  • Build collaborative relationships with key customers and robust communication links


The Engineering Team Manager’s day-to-day responsibilities could include:

  • Support daily objective/corrective actions defined during daily safety meetings led by the engineering operations.
  • Lead daily safety meetings, creating or implementing any needed risk assessments to complete planned work.
  • Align, priorities and monitor KPI’s that support the Customer’s optimized service for its end customer/clients
  • Performance management, development and training of the team; daily direct personnel management responsibility
  • Working closely with Customer’s Inbound, Pick, Dispatch areas, and other support teams on a daily basis to ensure direction of labor, and planned engineering activities to fully support Ocado’s assets and the Customer’s daily operational goals.
  • Champion safe working practices with expedited investigations and corrective actions
  • Support the Engineering Operations Manager and the HR Team to ensure employee recognition & discipline (including documenting and resolving policy violations, conducting performance and holding probation review meetings)
  • Day to day leadership of team members, including prioritization and allocation of workload; deploying labor based on the demands and requirements of the task against the competency and capability of resource
  • Responsible for personnel management including: time and attendance, time-off requests, establishing and reviewing goals and objectives, general mentoring, driving accountability and assigning daily priorities
  • Develop effective customer relationships to facilitate communication and execution to ensure that the customer’s deliverables are successfully achieved.
  • Be proactive in the development of team members; advise, lead and motivate team members, assess capability, identify and resolve training / skill requirements; be involved in disciplinary issues.
  • Assessment of engineering team skills and assisting in upskilling and training of staff, including integration of first line maintenance of plant and equipment.
  • Management and development of department processes; including shift handovers, briefs, and defect reporting/resolving.
  • Reporting and monitoring of data capture for automation and maintenance activities.
  • Ability to lead from the front, driving pace accuracy and standards.
  • Build collaborative relationships with key customers and robust communication links


The Engineering Team Manager may be asked to perform tasks as required by management, deemed as a reasonable request, from time to time. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks, and duties, and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

The initial 6 to 9 months will involve training and most likely require some travel in order to obtain the training from another site in the US and/or UK.  In the event the operations is undergoing its initial startup, the daily responsibilities for this role may be different while supporting the needs of a facility in its initial stages of starting its operations.  Once the facility is commissioned, the roles defined in this job description will become the daily responsibilities for the ETM.

About You

To qualify for this position, you should meet the following requirements:

  • A minimum of 4 years of relevant experience in electrical and/or mechanical roles.
  • A minimum of 2 years of experience in a management or supervisory level within an automated environment.
  • A bachelor's degree in engineering or relevant field of study or; an associate’s degree coupled with an additional 2 years of relevant experience in an electrical and/or mechanical profession, preferably gained in an FMCG background or; an additional 2 years of relevant experience in an electrical and/or mechanical profession, preferably gained in an FMCG background.
  • Good technical ability relating to automation hardware and software.
  • Good organizational ability and the ability to plan and prioritize.
  • Sound analytical skills with an eye for detail; good problem-solving ability and a practical approach.
  • Comprehensive understanding of production, picking and storage MHE systems, gained from experience in an automated environment.
  • Experience of a FMCG environment.
  • Experience of working with computerized maintenance management systems.
  • The ability to really engage and enthuse a diverse team in a time-constrained environment
  • Numerate and PC literate including Word, Excel etc.


This role will require flexibility due to it being a 10am-10pm rotating schedule

What do I get in Return 

401k Plan; 100% match up to 5% of earnings; Paid Vacation and Sick Days; 10 Paid Public Holidays; Medical, Dental, and Vision Insurance; Medical and Dependent Care; Flexible Spending Accounts Health Reimbursement Account; Company Contribution of 50% of Annual Deductible; Company Paid Life Insurance; Short and Long Term Disability Insurance; Employee Assistance Program

Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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