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Ocado Careers

Operations Manager

Dordon, UK

About us

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce. Our Dordon Customer Fulfilment Centre (Ocado CFC2) is around 350,000 square feet and boasts world leading technology. At full capacity we will fulfil between 190,000 - 200,000 customer orders a week from this one site alone, which requires 24/7 operation and a dedicated team.

About the role

We are excited to announce that we have a fantastic opportunity for an Operations Manager at our CFC Dordon site. Operations Managers lead the business unit teams in successfully operating and optimising Ocado’s platforms to deliver maximum client and customer value . They are key to the bottom line performance of the operating region and driving a positive employee experience. Accountable to the Senior Operations Manager for their personal and team performance, Operations Managers lead and motivate, to drive and develop all aspects of business unit activities on site and on the road. Living and breathing our 5 Pillars; Safety, People, Customer , Delivery, Cost. Operations Managers provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Managers to effectively plan resource in line with budgets and business objectives.  

About you

You are an experienced manager who has qualified in either IOSH Managing Safety or Managing Safety at Ocado.  Lean / Six Sigma Experience  You have worked in a 24/7 product conscious environment and have knowledge of a computerised warehouse management system and current Health and safety practices. You are used to working in, and championing a Continuous Improvement environment and have very strong verbal communication, written and numeracy skills as well as high levels of PC/Microsoft Literacy. You are able to lead, motivate and support large teams within a time sensitive and demanding operational environment whilst preparing budgets and plans and contributing to setting the site and regional strategies. You have a passion for developing  people with a proven track record of spotting and nurturing talent demonstrable through formal talent mapping and succession planning.

What do I get in return?

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete); Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme 


Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

Our values: we’re in it together, we are proud of what we do, we can be even better.

Full Job Description available upon request.


About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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