Skip to main content
Ocado Careers

Functional Support Manager

Hatfield, UK

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

About Us
Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role
A wonderful opportunity for someone to step into a Functional Support Manager role and become the main support pillar for the Legal, Governance and Intellectual Property departments ("LGIP") which form part of the office of the Group General Counsel (“GGC”), at Ocado Group.
The main aim of the role is to provide coordination and support to the Leadership Team and the function as a whole, by acting as a point of contact for enquiries and assisting with business issues relating to the needs of the business unit and wider team.
The role reports to the Head of Strategic Projects and supports the leadership team and the Group General Counsel team as a whole.

Accountabilities
Responsible for driving team engagement through communications and organising team events.
Create and manage a GGC team communications calendar, including GGC team events, communications, agendas and the development of content.
Responsible for coordinating the preparation and dissemination of communications for the GGC Team via the GGC slack channels, in line with the wider internal communications strategy.
Assist and support with the creation of GGC’s internal intranet site (the “Hub”) and content management once fully established.  
Responsible for full diary management, travel & expenses for LGIP department leaders which will be supported by a small team of Team Assistants (TAs).  TAs are also responsible for the day-to-day administrative tasks of all GGC departments including some diary management for Heads of teams. The Functional Support Manager will be responsible for managing & developing this team.
LGIP Operations plays a large part in supporting efficiencies within LGIP which include the running of two key software systems. The Functional Support Manager will be expected to become familiar with these systems and may over time take on the day-to-day management of these tools.
Own and rollout key projects for the GGC senior leadership team, producing documents, briefing papers, reports and presentations. Problem solving to find solutions to challenges and improve processes where possible, working in collaboration with others.
Supports the GGC leadership team in strategic initiatives & the goals cycle.
Facilitate and support the People Partner with the listening and engagement initiatives.
Own the GGC Team onboarding experience for all new starters - the onboarding pack, communications and content, as well as gathering feedback to improve the experience.
Accountable for the agenda, organisation and preparation for the regular GGC team, Work Forum and SLT meetings and any strategy days which may include (but not limited to) presentations, live streaming functionality and following up on any action points as a result of the meetings.

About you 
Highly organised and a master in time management, with proven experience of working within a fast paced business where prioritisation is essential
Experience of diary management and travel planning
Strong project management skills
Advanced in Powerpoint, Excel, Word and Google Suite
Able to work autonomously, be proactive and able to communicate confidently with individuals at all levels, including Senior Managers, Heads of Department, Directors and Chiefs.
Educated to degree level is highly desirable.

What we offer you
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
30 days ‘working from anywhere in the world’ policy 
Wellbeing support through dedicated apps and an Employee Assistance Programme 
25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
Pension scheme (various options available including employer contribution matching up to 7%)
Generous Private Medical Insurance (within the first month of joining!)
Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 
22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
Train Ticket loan (interest-free)
Cycle to Work Scheme
Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 
Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
Opportunity to participate in Sharesave and Buy as You Earn share schemes
15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

Stay in the loop

Can't find what you're looking for or not ready for a move? Join our Talent Community to stay up to date with Ocado Group news and events, you’ll also be the first to know about new opportunities - before they are posted!

Join our Talent Community