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Ocado Careers

Field Service Engineer

Toronto, Canada

We have an exciting vacancy for a driven individual to join our Central Engineering department as a Product Support Engineer with a heavy emphasis on Controls. This is a permanent vacancy with regular travel required with in North America. (80% travel, 20% remote)

This role forms part of the team that underpins Ocado Technology's technical focus, being a key contributor to your team’s delivery. In this role, you will be a go-to person in your team, with great expertise, problem-solving, and knowledge sharing. You’ll be working with others to find great solutions and supporting technical decision-making in your team.

Key Responsibilities:

  • Responsible for your personal delivery towards team goals, managing and prioritising your workload effectively.
  • Field mark ups of product documentation (drawings, manuals, guides, checklists, etc.) are sent in a timely and clear manner to technical support colleagues & Product Engineer.
  • Ensure MSC has all that is required to enable them to work up any required quality / supply chain-related issue or solution through the appropriate process.
  • Ensure Product Engineers have all that is required to enable them to work up any required product change request or solution through the Change Control Process.
  • Reporting of field visits, product issues are formally communicated back to technical support colleagues and escalated to product engineers as required.
  • Work closely with our Product Development colleagues to receive new products and developments, being actively engaged with early field deliveries of new products to ensure successful handover of product to the Central Engineering team.
  • Work to and follow all CDM (or local equivalent) guidance, both external (CDM Regulations 2015 and associated Guidance L153) and internal (the Ocado CDM15 procedures and processes, HS&E policy and associated Arrangement Policies). To seek guidance from the HS&E team where there is uncertainty.
  • Extract, gather and present data on the operation of your Product. Use this data to support future design and delivery.

This role may be required to perform tasks as required by management deemed as a reasonable request. This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.

Key Experience & Attributes

  • Proven experience in a field service engineering role within manufacturing, automotive, airports, FMCG distribution environment.
  • Experience in PLC programming and automation, including strong knowledge of automation control, sensors, and actuators, and experience in commissioning, troubleshooting, and maintaining PLC-based control systems
  • Installation & commissioning of complex products and / or systems
  • Excellent technical and practical competence relating to automation and general engineering
  • Aptitude to debate detail (both technical and commercial) with both internal and external parties
  • Skilled in use of small hand tools
  • Comfortable using field test & measurement equipment e.g. DMM
  • Work in a safe manner at all times and appreciate the implications and requirements of relevant product safety and compliance
  • Appreciation of applicable directives, codes standards etc. (e.g. machinery directive)
  • Knowledge of Siemens TIA portal (V14/V15/V16)
  • Knowledge of industrial communication protocols (Modbus, Profinet, Ethernet/IP, etc.).
  • Experience in commissioning, troubleshooting, and maintaining PLC-based control systems.


  • Knowledge of Siemens safety PLC and experience with functional safety systems.
  • Experience using Beckhoff control systems.
  • Technical / Engineering qualification, to HND level in a relevant field Ocado’s Automation Products require a range of specialisations, these can include (but not limited to).

Please let us know in your application if you need any special adaptations for the selection process. At Ocado, we adapt our selection processes to our candidates.




About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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