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Ocado Careers

Planning Manager,

Hatfield, UK

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

Why Ocado?

At Ocado Logistics, your well-being is our priority. We are committed to nurturing your holistic development and ensuring your journey with us is fulfilling. Our comprehensive benefits package includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts. We understand the importance of financial security in providing stability and peace of mind. Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

About us:

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.

About the role:

As the Planning Manager your core responsibility is to oversee and coordinate the delivery of sales and capacity van route plans on a daily basis. Managing a team of planners who are accountable for monitoring and forecasting live customer demand. You will collaborate with other planning teams to ensure adequate staffing and assets are in place to meet the demand effectively. In addition to delivering sales and capacity plans, you will play a vital role in ensuring that the team achieves key performance indicators (KPIs) and service levels. You will actively seek opportunities to optimise sales and capacity plans across the network while minimising operational costs through strategic planning. As part of network optimisation, you will establish protocols to handle various disruptions such as events, adverse weather conditions, or strikes. Your expertise in mitigating these disruptions will contribute to the seamless execution of operations. You and your team will engage in effective communication and collaboration with a wide range of stakeholders, including retailers, planning, supply chain, and other operational teams. Together, you will develop and align comprehensive plans that meet the needs and expectations of these stakeholders. Moreover, you will actively contribute to logistics projects and spearhead project scoping, execution, and continuous improvement initiatives focused on enhancing outcomes through strategic planning. The successful candidate will be entrusted with exemplifying our core values and fostering a team environment that embodies these principles. Your interactions, decision-making, and leadership style should consistently align with our core values.

You will be:

As the Manager, your role is to oversee team processes and resources on a daily basis, ensuring the delivery of maximum client-to-customer value. You will proactively communicate any operational changes to relevant stakeholders, promoting transparency and effective collaboration. An important part of your responsibilities is identifying opportunities to optimise resource allocation based on customer demand, strategically aligning resources to enhance operational efficiency and customer satisfaction. Heading and motivating a team of Planners to deliver sales and capacity plans will be a key component of your role, guiding them towards meeting service levels, goals, and KPIs. You will also identify areas for training and development to enhance their capabilities. It will be your responsibility to ensure that daily work tasks are completed accurately and on time, maintaining a high standard of quality and timeliness. Furthermore, you will actively provide sales and capacity updates to stakeholders, enabling smooth coordination and decision-making. Taking ownership of ad hoc tasks and operational issues, you will swiftly address and resolve them to minimise disruptions and maintain seamless operations. Strong operational knowledge across different areas within the department is expected from you, empowering you to identify potential savings, opportunities for change, and improvements. You will actively support the implementation of these initiatives, contributing to the department's growth and success. Promoting the effective use of departmental systems and processes to all customers is essential, as is ensuring compliance with legal and internal guidelines to maintain integrity and ensure smooth operations. By embodying these responsibilities, you will play a pivotal role in driving operational excellence, customer satisfaction, and continuous improvement within the department.

About you:

The ideal candidate for this role brings a wealth of expertise in operational planning, with a proven track record of effectively executing and streamlining workflows. You have demonstrable experience in managing a team in a fast-paced operational environment, consistently achieving targets and driving continuous improvement. Your strong management and team-building capabilities are evident through your past roles and achievements, fostering a collaborative work environment. Highly organised and adaptable, you possess excellent organisational skills, enabling you to handle day-to-day operational responsibilities while efficiently managing ad-hoc tasks and shifting priorities. You have a proven track record in stakeholder management, ensuring that the needs of stakeholders are met and cultivating positive engagement. With exceptional analytical skills and meticulous attention to detail, you excel in analysing data, identifying patterns, and making informed solutions. Your expertise extends to process improvement, as you possess extensive knowledge and proficiency in evaluating workflows, identifying inefficiencies, and implementing effective enhancements. Committed to delivering high levels of customer service, you prioritise customer satisfaction and maintain strong relationships. Your excellent problem-solving abilities and logical, analytical mindset enables you to approach challenges with innovative solutions. Excellent interpersonal and communication skills are second nature to you, allowing you to effectively convey ideas and build relationships with stakeholders at all levels. Brilliant time management skills round out your skill set, as you excel in prioritising tasks, managing deadlines, and optimising productivity.

What we offer you:

Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our offerings:

  • Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
  • Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
  • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
  • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
  • Private Medical Cover: Rest easy with comprehensive private medical insurance.
  • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
  • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
  • Shuttle Services: Convenient free shuttle buses connect you to work.
  • Share Schemes: Join exciting share plans to participate in our success.
  • Shopping Perks: Enjoy a 15% discount on and savings at popular retailers and restaurants.
  • Financial Protection: We offer Income Protection and Life Assurance for financial security.

We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.

We’re in it together, we are proud of what we do, we can be even better.


About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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