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Ocado Careers

Demand Planner

Hatfield, UK

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

Why Ocado?

At Ocado Logistics, your well-being is our priority. We are committed to nurturing your holistic development and ensuring your journey with us is fulfilling. Our comprehensive benefits package includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts. We understand the importance of financial security in providing stability and peace of mind. Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

About us:

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.

About the role:   Hybrid

Our Demand Planners serve as the driving force behind our retail operation, shouldering the crucial responsibility of accurately forecasting customer demand and ensuring our fulfilment centres maintain optimal stock levels. They are the linchpin that keeps Ocado in constant motion. This role is defined by its problem-solving prowess and forward-thinking approach, aimed at translating ideas into measurable outcomes. As a Demand Planner, you will take ownership of the demand forecast planning process for your assortment, spanning both category and SKU levels, encompassing approximately 1,500 products. Your key responsibilities will revolve around fine-tuning delivery efficiency within your supply base, conducting data analysis and trend reporting, and meeting KPI targets related to product availability, product waste reduction, and customer fulfilment. Furthermore, you will play a pivotal role in supporting Ocado's mission to provide exceptional customer service by fostering collaborative relationships with internal departments and a network of over 70 suppliers.

You will be:

In this multifaceted role, you'll lead demand and forecast planning for a diverse portfolio of approximately 1.5k products, ensuring KPI targets for product availability, purge management, and customer fulfilment are met. This will include delivering accurate forecasts for promotional, media plans, new product launches & seasonal periods. You'll build strong supplier & buyer relationships, optimise delivery efficiencies and encourage collaborative planning while conducting comprehensive trend analyses. Your leadership will embody motivation, quality, and integrity, aligned with Ocado's values, and you'll excel in a dynamic, deadline-driven environment. Proficiency in PC skills, particularly Microsoft Office, and intermediate-level Excel skills are essential. Effective internal and external relationship-building, along with a proactive, adaptable approach, will be pivotal. Occasional weekend work may be required, and preferred qualifications include business acumen, a track record in demand forecasting, logistics management, and familiarity with e-commerce and supplier management. Minimum 2-3 years of Supply Chain or FMCG experience desirable. 

What we offer you:

An award-winning recognition scheme: We celebrate our people and appreciate the incredible work they do each day. We genuinely care about your well-being, and that's why we have curated a comprehensive range of employee benefits just for you. We continuously review and update our offerings to ensure that we provide the right support to our valued employees. Here's a glimpse of the wealth of benefits we provide:

  • Flexible Working: Enjoy the freedom of our 30-day 'working from anywhere in the world' policy, allowing you to achieve a better work-life balance.
  • Wellbeing Support: Take advantage of our dedicated apps and Employee Assistance Programme, providing you with the necessary resources and support to enhance your overall well-being.
  • Pension Scheme: Plan for a secure future with our Ocado pension scheme, including an option with employer contribution matching of up to 7%.
  • Private Medical Insurance: Rest easy knowing that your health is safeguarded with our comprehensive private medical coverage.
  • Family-Friendly Policies: We understand the importance of family, which is why we offer 22 weeks of paid maternity leave, adoption leave, shared parental leave and 6 weeks of paid paternity leave once relevant service requirements are met.
  • Financial Support: Benefit from our interest-free Train Ticket Loan and participate in our Cycle to Work Scheme, making your commute easier and more affordable.
  • Convenient Shuttle Services: Enjoy the convenience of our free shuttle bus services, connecting Hatfield and Welwyn Garden City train stations to our respective offices.
  • Sharesave and Buy as You Earn Schemes: Take part in our exciting share schemes, allowing you to share in our success and contribute to your financial future.
  • Shopping Discounts: Enjoy a 15% discount on, making your shopping experience even more delightful. Plus, all employees receive mid-week free delivery as a special perk. Our discount platform also offers a brilliant range of savings at popular retailers and restaurants as well as days out. 
  • Financial Protection: We offer Income Protection, providing coverage of up to 50% of your salary for 3 years, and Life Assurance, ensuring financial security with coverage of 3 times your annual salary.

At Ocado Logistics, we prioritise your well-being and strive to create an environment where you can thrive both personally and professionally. Join us and unlock the full potential of our exceptional employee benefits. Find out about our employee-funded benefit options, using Benefits+ to add bespoke benefits including Dental Insurance, Travel Insurance and much more.

We’re in it together, we are proud of what we do, we can be even better.



About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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