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Ocado Careers

Process Improvement Specialist

Hatfield, UK

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

Why Ocado?

We've got you covered! Embark on a journey of well-being and fulfilment at Ocado Logistics! We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

About us:

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.

About the role:

Are you passionate about driving operational excellence and making a significant impact within a dynamic organisation? We are seeking a dedicated Process Improvement Specialist to join our team. As the Process Improvement Specialist, you will play a central role in developing and implementing data-driven solutions to tackle business challenges. This is a unique opportunity for an experienced professional with a background in engineering or related technical field, to lead the way in enhancing our operational efficiency. Your role demands a relentless commitment to driving transformative change, navigating ambiguity resolutely, and consistently delivering results in a fast-paced, dynamic environment. Your leadership will be pivotal in fostering a culture of innovation, collaboration, and operational excellence that propels Ocado Logistics toward its strategic vision. This role is based in our Hatfield head office but will require some travel to different UK sites. 

Key Responsibilities:

  • Strategic Problem-Solving: Orchestrate data-driven solutions, strategically navigating through challenges to proactively resolve complex business problems.
  • Loss Analysis: Conduct detailed, comprehensive loss analyses, deploying advanced statistical tools to measure, dissect, and enhance the performance, efficiency, and reliability of critical processes.
  • Collaboration: Forge powerful collaborations across disparate business functions, demonstrating an unwavering commitment to unity in the face of competing priorities. Engage with Subject Matter Experts (SMEs) to map existing business processes, pinpoint sources of variability, defects, and unearth streamlined opportunities. Cultivate strong partnerships with process owners and SMEs to drive impactful solutions.
  • Root Cause Prowess: Lead and champion structured problem-solving, delving into the core of chronic losses through root cause analyses. 
  • Operational Standards Redesign: Innovatively redesign process maps and craft, update, and disseminate operational standards, ensuring they mirror the cutting-edge practices that define our new operational landscape.
  • Project Management Mastery: Steer concurrent improvement projects with unmatched commitment and urgency, overseeing progress and effectiveness across diverse sites and business units.
  • Vigilant Performance Monitoring: Oversee the seamless integration of new standards, employing a vigilant eye on relevant Key Performance Indicators (KPIs) to ensure sustained improvement and efficiency gains.
  • Governance Leadership: Drive the governance of the continuous improvement process with steady dedication, consistently monitoring progress, actions, and countermeasures. Execute a robust escalation process to address challenges swiftly and decisively.
  • Strategic Target Setting Support: Provide instrumental support in the target-setting process by constantly updating the opportunity analysis of key performance indicators, ensuring alignment with overarching business objectives.

About you:

  • Possess a Bachelor’s degree in Engineering or a closely related technical field.
  • Demonstrate prior experience in operational roles where continuous excellence was embedded in the way of working.
  • Exhibit proficiency in intricate problem-solving and analysis, leveraging statistical methods. 
  • Showcase experience in the design and execution of complex operational processes, involving the process owners and delivering the change required.
  • Display essential presentation and written communication skills characterised by clarity, precision, and adaptability to diverse audiences.
  • Command strong analytical and quantitative skills, employing hard data and metrics to substantiate assumptions and craft compelling business cases.
  • Execute with attention to detail, ensuring precise and impactful customer communications, while skilfully managing multiple and competing priorities.
  • Boast a track record of collaborative teamwork and a willingness to immerse oneself in tasks to achieve objectives.
  • Bring extensive proficiency in project and change management to the table.

Preferred Requirements:

  • Hold an MBA or possess an advanced degree in Computer Science or Engineering.
  • Possess a background in coordinating large-scale strategic planning within a dispersed organisation.
  • Excel in scoping and steering the most intricate and ambiguous projects, driving a significant impact on performance.
  • Exhibit cross-functional expertise in business areas beyond operations.  
  • Present a proven track record of implementing development solutions within a dynamic environment.
  • Show enthusiasm for contributing to an inclusive culture within a diverse group.
  • Demonstrate robust analytical skills, substantiated by a history of utilising and presenting data to drive informed decision-making.

What we offer you:

An award winning recognition scheme: We celebrate our people and appreciate the incredible work they do each day. We genuinely care about your well-being, and that's why we have curated a comprehensive range of employee benefits just for you. We continuously review and update our offerings to ensure that we provide the right support to our valued employees. Here's a glimpse of the wealth of benefits we provide:

  • Flexible Working: Enjoy the freedom of our 30 days 'working from anywhere in the world' policy, allowing you to achieve a better work-life balance.
  • Wellbeing Support: Take advantage of our dedicated apps and Employee Assistance Programme, providing you with the necessary resources and support to enhance your overall well-being.
  • Generous Annual Leave: Start with 25 days of annual leave and watch it grow to 27 days after 5 years of service. Additionally, you have the option to purchase additional holiday time to suit your needs.
  • Pension Scheme: Plan for a secure future with our Ocado pension scheme, including an option with employer contribution matching of up to 7%.
  • Private Medical Insurance: Rest easy knowing that your health is safeguarded with our comprehensive private medical coverage.
  • Family-Friendly Policies: We understand the importance of family, which is why we offer 22 weeks of paid maternity leave, adoption leave, shared parental leave and 6 weeks of paid paternity leave once relevant service requirements are met.
  • Financial Support: Benefit from our interest-free Train Ticket Loan and participate in our Cycle to Work Scheme, making your commute easier and more affordable.
  • Convenient Shuttle Services: Enjoy the convenience of our free shuttle bus services, connecting Hatfield and Welwyn Garden City train stations to our respective offices.
  • Sharesave and Buy as You Earn Schemes: Take part in our exciting share schemes, allowing you to share in our success and contribute to your financial future.
  • Shopping Discounts: Enjoy a 15% discount on Ocado.com, making your shopping experience even more delightful. Plus, all employees receive mid-week free delivery as a special perk. Our discounts platform also offers a brilliant range of savings at popular retailers and restaurants as well as days out. 
  • Financial Protection: We offer Income Protection, providing coverage of up to 50% of your salary for 3 years, and Life Assurance, ensuring financial security with coverage of 3 times your annual salary.

At Ocado Logistics, we prioritise your well-being and strive to create an environment where you can thrive both personally and professionally. Join us and unlock the full potential of our exceptional employee benefits. Find out about our employee funded benefit options, using Benefits+ to add bespoke benefits including Dental Insurance, Travel Insurance and much more.

We’re in it together, we are proud of what we do, we can be even better.





About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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