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Ocado Careers

Supplier Quality Engineer

Hatfield, UK

Supplier Quality Engineer| Hatfield | Hybrid (2 days office) 

 

About us

Ocado Group’s mission is to transform online grocery through cutting-edge technology and automation. Our pioneering Ocado Smart Platform (OSP), which combines our proprietary end-to-end software systems with our physical fulfilment assets, offers grocery retailers a faster, more flexible, cost-efficient and low-risk way to develop an online grocery business. We currently have partnerships in place with M&S (UK), Groupe Casino (France), Sobeys (Canada), ICA Gruppen (Sweden), Kroger (US), Coles Supermarkets (Australia) and Aeon (Japan) - with plans for future growth. Within Ocado Group sits Technology Operations, whose mission is ‘to orchestrate the implementation and ongoing operation of Ocado’s platforms globally’ In Technology Operations, there is a requirement to regularly optimise processes and procedures, to ensure we are able to adapt to the requirements of the business.

 

About the role

 We have an exciting opportunity for a driven individual to join our Supply Chain Quality department as a Supplier Quality Engineer. The supply chain quality team is responsible for product quality from NPI handover, through suppliers and into sites, both reactively and proactively. The supply chain quality engineer will be responsible for the triage of customer concerns, working with suppliers and internal stakeholders to implement appropriate containment actions, investigate RCA using quality tools such as 8D to ensure effective measures are embedded into working practices to prevent future recurrence.

 

The successful SQE will be forward thinking, erring towards proactive rather than reactive ways of working, and have a challenging mindset and character to ‘do the right thing’ to enable business needs and objectives.

 
 

What you will do 

  • Drive and support the implementation of the agreed quality processes and templates into the design, development and manufacturing engineering teams.
  • Provide expertise to OT Dev and suppliers in use of Advanced Product Quality Planning (APQP) - internal use as a framework for NPI transition; external use as developing process for PPAP. 
  • Ensure OT Dev teams provide product CTQ’s and that features are clearly identified and measurable throughout manufacturing.
  • Support the design and development teams to ensure the supplier's Measurement Systems are appropriate and validated
  • Implement supplier quality assurance plans with new and legacy suppliers.
  • Standardise manufacturing process metrics across the supply chain while ensuring their effectiveness.
  • Drive new supplier onboarding, scheduled process and ad-hoc audits and assessments as required to identify risks and ensure business continuity.
  • Drive resolution of internal and supplier non-conformances using industry best practice root cause analysis techniques. Proactively lead problem solving activities with the Supply Chain for quality concerns and component failures utilising quality tools such as RCA, 8D, etc.
  • Work with new and existing suppliers to ensure improvement plans capture all opportunities.
  • Leading Quality Audit & Surveillance activities to demonstrate that the Supply Chain is delivering the project in accordance with all product requirements.
 

We'd love to hear from you if you have: 

  • Degree level qualified or equivalent industry based experience.
  • Supplier Audit and Assessment experience. Lead auditor experience, preferable ISO9001 and/or IATF16949.
  • Understanding and experience of lean sigma manufacturing environments
  • Hands-on experience with manufacturing and quality control measures.
  • Hands-on experience remotely managing external suppliers/manufacturers.
  • Experience with using and implementing APQP and PPAP documentation.
  • Working knowledge of technical drawings / GD&T.
  • Breadth of knowledge of mechanical & electrical manufacturing processes e.g. pressed sheet metal, fabrication, machining, injection moulding, electrical cabinets, extrusion, batteries, high volume manufacture or FMCG…
  • Proven track record identifying and resolving quality issues in manufacture and improving yield.
  • Experience in continuous improvement methodologies and tools.
  • Investigative and problem-solving skills with excellent attention to detail.

Bonus points if you also have...

  • Experience scaling up manufacturing lines in existing facilities.
  • Experience transferring complex production lines into new facilities.
  • Experience with measurement principles.
  • Experience using and implementing SPC studies
  • Knowledge of statistical packages like Minitab.
  • Knowledge of ISO14001, Environmental Management (EMS).
  • Knowledge of ISO45001, Occupational Health and Safety Management (OH&S).

 

What we offer 

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

  • A Work from Home policy that sees you in the office typically 40% of your time. 
  • 30 days ‘working from anywhere’ policy 
  • Wellbeing support through Apps and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Share save and Buy as You Earn share schemes
  • 15% discount on Ocado.com and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.

 

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. 

If you have any support or access requirements, we encourage you to advise us at the time of application.

 

We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover costs relating to the Certificate of Sponsorship and the Immigration Skills Charge only. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.

 

Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements. Please assume you have been unsuccessful if you haven’t heard from us within 4 weeks.

 

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

 

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

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