Contact Us
We're always happy to hear from you
To make sure you're able to reach out to the most relevant people and teams, please use the information below.
Ocado.com
Visit ocado.com/customercare for details of how to get in touch with our customer services team.
Head office
Address: Buildings 1 & 2 Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, AL10 9UL, United Kingdom
Telephone: +44 (0) 1707 227 800
Investor contacts
Email: investor.relations@ocado.com
Telephone: +44 (0) 1707 228 000
Media contacts
FOR ANY PRESS/MEDIA REQUESTS, PLEASE GET IN TOUCH VIA THE FOLLOWING CONTACTS:
Ocado Press Office: pressoffice@ocadogroup.com
Tulchan Communications LLP ocado@tulchangroup.com 85 Fleet Street, London EC4Y 1AE Tel: +44 (0) 2073 534 200 Fax: +44 (0) 7770 745 454
FOR ALL CONSUMER PR ENQUIRIES RELATING TO GROUP PLEASE CONTACT:
Ocado Smart Platform contacts
Customer Fulfilment Centres (CFCs)
CFC Hatfield
Gypsy Moth Avenue, Hatfield Business Park, Hatfield, AL10 9BD, UK Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
CFC Dordon
Danny Morson Way, Birch Coppice Business Park, Dordon, Warwickshire B78 1SE Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
CFC Andover
Flinders Close, Walworth Business Park, Andover, SP10 5QZ Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
CFC Erith
Church Manorway, Belvedere, Erith DA8 1DL Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
CFC Purfleet
Purfleet Road, Aveley, South Ockendon, Essex, RM15 4EW Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
CFC Bristol
Unit 15, Access 18 St Modwen Park, Bristol, BS11 8AZ Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
CFC Bicester
Unit B, Symmetry Park, Bicester, Oxfordshire, OX26 6GF Tel: +44 (0) 1707 228 000 Fax: +44 (0) 1707 228 122
Insurance portal
CNF enquiries – MOJ forms from 31 July 2013 onwards
Employers’ Liability
Accidents occurring between 31 July 2013 and 30 November 2013 – Zurich, portal ID C00108
Accidents occurring on or after 1 December 2013 – Hill Dickinson, portal ID D00079
Public & Product Liability
Plexus – portal ID D00079
For any queries and all ‘Notification Only CNFs’, please email insuranceclaim@ocado.com
New suppliers
If you’re interested in becoming an Ocado supplier, head straight to our dedicated website supplyocado.com
There you’ll find a short application form that allows you to provide us with key information about your company and product range.
General enquiries
Enquiries relating to careers with Ocado should be directed to:
For salaried jobs email: monthlyrecruitment@ocado.com
For warehouse and driver jobs email: hourlyrecruitment@ocado.com
Corporate Governance enquiries: company.secretary@ocado.com